Case Study: Housing Authority of the City of Frederick
Service Area: Conflict Resolution
Problem:
Tensions between residents and staff at the Frederick Housing Authority were escalating due to unresolved disputes, lack of clear communication channels, and misunderstandings about policies. Additionally, the resident board lacked the leadership skills needed to advocate effectively for their community.
Solution:
Watershed Insight facilitated conflict resolution workshops to improve communication and establish trust between residents and staff. They also provided tailored leadership training for the resident board, equipping members with the skills to mediate disputes, represent their community effectively, and collaborate with staff on key decisions.
Result:
Conflicts between residents and staff were reduced by 60%, and the newly empowered resident board became an active participant in decision-making, leading initiatives like a neighborhood beautification project. Trust between residents and staff significantly improved, creating a more cohesive community.